Delivery
Availability and Authorisation
All deliveries are subject to stock availability and authorisation of your payment.
Delivery to Cardholders Address Only
Your order can only be delivered to the address to which the credit/debit card you are using to pay for the goods is registered to (that is the address shown on the credit/debit card statement). We cannot deliver to any alternative address. The only exception to this in the case of UK customers where we have at our discretion upgraded the customer's account following a successful 1st order delivered to the cardholders address. Customer accounts upgraded in this way can specify alternative delivery address (within the UK) to be added to the account. This upgrade is entirely discretionary and can be withdrawn at any time for any reason we see fit.
Signature on Receipt
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.
We only despatch goods at present to UK mainland.
£5.95 P&P
If you are not in to receive and sign for the Goods our carrier will leave a card telling how to contact them to re-arrange delivery.
Returns
Our Returns Policy
At ES Sports we want you to be satisfied every time you shop with us so we make our returns policy simple.
Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods you have purchased, just return them to us in their original condition and in the original packaging within 7 days and we will issue a full refund for the price of the item(s). This does not include the cost of the original postage and packaging. We will not refund items that have been worn or that have had the tags removed.
This does not affect and is in addition to your statutory rights as a consumer.
Please include the original invoice together with any returned good, having completed the “Reason for Return” section at the foot of the invoice.
Please ensure that you wrap the package securely.
For your own protection, we recommend that you send your package by a recorded delivery service and satisfy yourself as to the insurance arrangement as we cannot be held responsible for packages lost or damaged in the post. Please note that UK Royal Mail recorded delivery/registered post only covers losses up to £28, unless you take out additional insurance.
Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to us.
Complaints Procedure
All queries should be emailed to us via our contact page and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.
Returns Address
Essential Sports
21 Market Street
Wellingborough
Northants
NN8 1AT